Delivery & Shipping Policy

01 Processing Time

All orders are processed within 24–48 hours of confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

02 Delivery Timeline

Once dispatched, orders are typically delivered within 3–4 working days, depending on your location. Delivery timelines may vary for remote or rural areas.

03 Possible Delays

While we aim to deliver within the mentioned timeline, delays may occur due to unforeseen circumstances such as:

• Adverse weather conditions
• Logistical or courier-related issues
• Regulatory checks and compliance verifications
• High order volumes during peak seasons

We sincerely appreciate your patience in such cases and will keep you updated on any delays.

04 Shipping Partners

We work with reliable and trusted courier partners to ensure safe, secure, and efficient delivery of all orders across India. Our packaging is designed to maintain product integrity throughout transit.

05 Order Tracking

Once your order has been shipped, you will receive a tracking link via SMS and/or email to monitor your delivery status in real time. You can also track your order by visiting our Order Tracking page.

06 Address Accuracy

Please ensure that your shipping details — including your full name, phone number, PIN code, and complete address — are accurate at the time of placing the order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

07 Delivery Attempts

Our delivery partners will attempt delivery as per their standard operating policy. In case of multiple failed delivery attempts (typically 2–3 attempts), the order may be returned to our facility.

If a return occurs due to failed delivery, we will reach out to you to arrange re-dispatch. Additional shipping charges may apply in such cases.

08 Need Help?

For any queries related to shipping or delivery, feel free to contact us at cannazoindia@gmail.com. Our team will assist you within 24–48 hours.